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Legal Notice and Rights / Privacy

Eberspächer is pleased to welcome you to this website, and we appreciate your interest in our company and our products.

Below are the terms and conditions for use of this website and all associated pages. By using this website, you agree to these terms of use. If you do not agree, stop using this website immediately. We have the right to reserve the right to revise and update the terms and conditions, and encourage users to periodically review the terms in order to be aware of such modifications.

I. Data protection

1. Information on data processing for visitors to our website

We process personal data that are created when you visit our website, or which you provide in accordance with data protection laws.

You can always visit our website without providing personal data. Personal data are acquired solely for technical reasons when required for the use of our website or when you use certain features offered on our websites, such as contact forms. The personal data acquired are used to enable the desired features.

All personal data acquired on the websites of Eberspächer will be acquired, handled and used without your separate agreement solely for technical administration, marketing research, contract processing and/or processing your enquiries, such as for sending product information and/or announcing service offers. As the case may be data may be passed within Eberspächer group of companies.

When you visit our website, our web servers save the following information as standard: the IP address that was assigned to you by your internet service provider, the website from which you arrived at our site, the web page you are visiting, possible downloads, the amount of data requested, search terms, and the date and time. These data are held for as long as needed to fulfill the purpose for which it is collected. We use this information to identify and remedy possible security risks or website malfunctions.

We also collect your data when you contact us using the contact form available on the website or in any other way. We then use these data only to answer your inquiry and for technical administration. Required information is marked as such. You may be asked to provide further personal data. These data are voluntary and will only be used by us to handle your inquiry.

2. Information on the use of cookies and usage analysis

Eberspächer uses cookies to continuously optimize our website and to be able to provide content that is adapted to your wishes. Cookies are small text files that a website saves on your hard drive. They are mainly used to make using the site more pleasant and user-friendly for you and to retain form data (e. g. for the contact form), and are also used for statistical purposes. They can tell us, for example, what content on our website is particularly relevant to our users and what kind of end device they used to visit the site. This enables us to make our website more interesting for our users. The information about the web browsers and end devices used enables us to adapt the page design to the most common browser types. Cookies do not damage your computer, they cannot execute programs or contain viruses. You can prevent cookies from being saved on your computer at any time by changing your browser settings or consulting your browser's help function. However, this may restrict the site's functionality.

Please note that some of our web pages may also contain cookies which are not directly related to Eberspächer. If you visit a site with content that was inserted by third parties (e.g. YouTube, lssuu, etc.), these third parties may have set their own cookies on your browser. Eberspächer has no influence on the use of these cookies and cannot access them due to the way cookies function, as cookies can only be accessed by those who originally set them. Please refer to the websites of these third parties for further information.

Google Analytics
This website uses Google Analytics, a web analytics service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.; "Google"). Google Analytics also uses cookies that enable your usage of the website to be analyzed. The information generated by the cookie about your use of this website will be transmitted to and stored by Google on one of its servers in the U.S.. Eberspächer uses Google Analytics with the extension "_anonymizelp()" to mask your IP address and eliminate direct reference to persons. Google will use this masked information to create a statistical evaluation of the use of the website, to compile reports about website activity for the website owners, and to provide further services associated with use of the website and the internet. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Under no circumstances will Google link your IP address to any other data held by Google.

You can prevent Google from collecting the data generated by the cookie and based on your use of our website and from processing these data on all websites by downloading and installing a browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout.

If you use a mobile device to visit our website, please use the following link: Set an opt-out cookie for this browser and this website.

For more information about Google Analytics, see Google's Privacy Policy at http://www.google.de/intl/de/policies/privacy/. This link is only valid for Germany and must be adapted to each country by changing "/de/" to the appropriate area.

AdWords conversion tracking
As an AdWords customer, we also use AdWords conversion tracking, an analysis service provided by Google. Here, a Google AdWords cookie is placed on your computer ("conversion cookie"), provided you accessed our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages of our site and the cookie has not yet expired, we and Google can see that someone clicked on the ad and was forwarded to our page. Every AdWords customer receives a unique cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information collected using conversion cookies is used to generate conversion statistics for AdWords customers who opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were forwarded to a site with a conversion tracking tag. However, you will not receive any information that enables users to be identified. If you do not wish to participate in the tracking procedure, you can refuse to set the cookie required for this purpose, by setting your browser to disable the automatic setting of cookies in general, for example. You can also disable cookies for conversion tracking by setting your browser to block cookies from the "googleadservices.com" domain.

Google Maps
On our pages, we use Google Maps to present geographical information in a visually appealing way and to make it easier for you to find our dealers. Google Maps is a map service from Google. In order for the Google map material we use to be included and displayed in your web browser, when you access the contact page your web browser must connect to a Google server that may also be located in the U.S.. This tells Google that the contact page of our website has been accessed from your device's IP address.

Google AdWords
We use Google's remarketing technology, with targeted advertising on Google's pages and its partner network, to get back in touch with users who have already visited our website and are interested in our online services. The ad is inserted by the use of cookies. Text files can be used to analyze user behavior when visiting the website and can then be used for making targeted product recommendations and generating interest-based advertising.

If you do not wish to receive interest-based advertising, you can disable the use of cookies by Google for this purpose, by visiting https://www.google.de/settings/ads/onweb. Alternatively, you can disable the use of cookies by third parties by visiting Network Advertising Initiative's opt-out by visiting http://optout.networkadvertising.org/#!/.

Please note that Google has its own privacy policy, which is independent of ours. We have no influence on this content and cannot assume any responsibility or liability for these guidelines and procedures. Please review Google's Privacy Policy before using our website.

3. Commercial Electronic Messages (CEMs)

Consent will be obtained to send unsolicited electronic messages such as emails, newsletters, or text messages. Consent is not required for CEMs that are quotes or estimates, messages that facilitate or confirm transactions, provides warranty, recall, safety or security information, messages that provide information about ongoing purchases, accounts, or benefit plans, or messages notifying the delivery of a good or service.

4. Consent and your rights regarding privacy

All personal data that you provide on the Eberspächer website will only be used without your specific consent for the purpose for which you provided them (e.g. preparation of a quotation), and for technical administration. You will be informed about the intended use of the data you have entered if it is not be used for the purpose for which it was provided, and may be asked for permission for their further use. Your consent is always voluntary and you can revoke it at any time with immediate effect.

In addition, even if you have given your consent, you may object at any time to your personal data being used for marketing or for market research and surveys, and may request information about these saved data. You can also have the personal data that we have saved corrected, blocked or deleted. Please contact the relevant body specified in the Legal Notice in writing or by e-mail. Please note that data required to process outstanding services or to assert our rights and any claims cannot be deleted. This also applies to data that we must store in accordance with the law. Such data will initially be blocked.

Insofar as the service providers named in this declaration process your data outside the European Union, we will ensure that these service providers guarantee a level of data protection equivalent to that of the European Union, either contractually or otherwise.

5. Changes to the privacy policy

Eberspächer reserves the right to change its privacy policy at any time without prior notice. We therefore recommend that you regularly keep up to date with any changes.

6. Contact for privacy

If you have any questions regarding the processing of your personal data, you can contact us at any time at datenschutz@eberspaecher.com with your requests for information, suggestions or complaints. We will take care of your concern immediately.

7. Protection of Personal Information

We take various measures to safe guard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. Despite our best efforts, we cannot guarantee that there will not be unauthorized access, hacking, data loss, or breaches of our security systems. Accordingly, if you consider your personal information to be highly sensitive, you should not disclose it to us. You are responsible for the personal information you choose to store or submit.

8. Storage Outside of Canada

Personal information may be stored outside of Canada and if it is, that storage elsewhere will be subject to the privacy laws of the place where the information is stored.

9. Copyrights

© 2018 Eberspächer Climate Control Systems GmbH & Ci. KG, Esslingen, Germany for all pages of this website.

II. Legal Notice on the website content

1. All rights reserved

Text, images, graphics, sound, animations and videos, and their arrangement on the Eberspächer website, are protected by copyright and other industrial property rights. The content of this website may never be copied, distributed, changed or made accessible to third parties for commercial purposes without Eberspächer's consent. Furthermore, some Eberspächer websites contain images that are subject to the copyright of third parties.

Press images may only be used for editorial purposes within the scope of journalistic reporting on the Eberspächer Group, crediting the source as "Eberspächer". Printing and publication are royalty­ free. However, we would ask you to send us a sample copy in the case of print media and a brief notification in the case of electronic media (Internet). For any other use or commercial use of the Images, you are required to obtain the prior written consent of the Eberspächer press office.

2. Target Audience

This website and the services and products offered on this website are directed to adults over the age of 18 and not to minors.

3. Site Content Standards

As a condition of your access and use you agree that you may use this website only for lawful purposes and in accordance with these Terms and Conditions.

The following content standards apply to any and all content, material, and information a user submits, posts, publishes, displays, or transmits (collectively, "submit") to the website, to other users or other persons (collectively, "User Submissions") and any and all Interactive Functions. Any and all User Submissions must comply with all applicable federal, provincial, local, and international laws and regulations.

Without limiting the foregoing you warrant and agree that your use of this website and any User Submissions shall not:

a) In any manner violate any applicable federal, provincial, local, or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy.
b) Include or contain any material that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or other such prohibited ground or be otherwise objectionable.
c) Include engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of this website, or which, as determined by us, may harm the Company or users of this website or expose them to liability.
d) Include causing annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other person.
e) Promote any illegal activity, or advocate, promote, or assist any unlawful act.
f) Give the impression that they originate from or are endorsed by us or any other person or entity, if this is not the case.

4. Site Monitoring, Enforcement, Suspension or Termination

Company has the right, without provision of notice, to:

a) Remove or refuse to post on this website any User Submissions for any or no reason in our sole discretion.
b) At all times, to take such actions with respect to any User Submission deemed necessary or appropriate in our sole discretion, including without limitation, for violating this website and User Submissions and Site Content Standards or Terms and Conditions.
c) Take appropriate legal action, including without limitation, referral to law enforcement, regulatory authority or harmed party for any illegal or unauthorized use of this website. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through this website.
d) Terminate or suspend your access to all or part of this website for any or no reason, including without limitation, any violation of these Terms and Conditions.

5. Restrictions on Use

As a condition of using this website, you agree to the following:

a) You will not remove proprietary notices contained on this website;
b) You will only use the Content for your personal, non-commercial informational purpose;
c) You will not make any modifications to any such information;
d) You will not make any additional representations or warranties relating to the Contents;

6. Governing Law and Jurisdiction

You agree that all matters, including disputes, arising out of your use of this website will be governed by the laws of the Province of Ontario.

7. No Waiver

If we have a right that we decline to exercise or enforce immediately, this does not prevent us from later deciding to exercise or enforce that right.

8. Indemnity

You agree that you will defend, indemnify and hold harmless us, our, employees, agents, directors, officers, shareholders, affiliates, distributors, dealers, agents and licensors from and against all losses, expenses, damages, claims, fines, penalties and costs (including reasonable attorneys' fees and costs) arising out of your breach or alleged breach of these Terms of Use, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties, and/or any other activity related to use by you or any other person accessing this website.

9. No guarantee

This website has been compiled with the greatest possible care. Nevertheless, Eberspächer cannot provide any guarantee for the freedom from error and accuracy of the information contained. The information on this website also represents no express and/or independently declared guarantee. We advise all visitors to use the website at their own risk. All content is provided on an “as is” and “as available” basis.

10. No license

Eberspächer wishes to present itself to you with an innovative and informative website. We hope you like this website as much as we do. The intellectual property contained within such as patents, trademarks and copyrights is protected. This website grants no license for the use of the intellectual property of Eberspächer or third parties.

11. Links

Eberspächer assumes no responsibility for the website content of other companies or other third parties that are reached via links on our websites, as Eberspächer has no influence on such content. Eberspächer therefore expressly declares that it does not claim ownership of the content on the linked pages in any way. Sole liability for damages resulting from the use of third-party sites reached via these links lies with the provider of said sites. Affiliated companies have sole responsibility for the content of their websites. If you discover any illegal content in a specific online service accessed via a link on our website, we will disable the link immediately on notification. Please refer to the contact details provided in the Legal Notice.

12. Products and prices

Information on the scope of supply and services, appearance, prices, dimensions and weights of the products contained on the websites reflect the knowledge available at the time of the copy deadline and is based on the German market. We therefore expressly reserve the right to make changes. Prices quoted for contractual partners are non- binding price recommendations. Please contact the dealer of your choice to find out its current sales prices.

13. National versions

The international propagation of the World Wide Web requires that these web pages refer to products or services that are not - or not yet - available in countries outside Germany, or are available there under another name and in another version. Please check whether an agent is listed in your country and contact them directly if required.

14. Change of Terms

These terms can be changed by the company at any time.

15. Entire Agreement

These Terms of Use constitute the entire agreement between you and the company, to your access and use of this website.